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01. The RUSLP' GRM (5)

Get more details about the Grievance Redress Mechanism system set up for the Resilient Urban Sierra Leone Project

01. Background

02. Justification

03. Goal and Objectives of the RUSLP GRM

04. Description of the GRM

05. Venue for Registration of Grievances - Uptake Channels
02. GRM Procedures (5)

Get acquainted with the Grievance Redress Mechanism procedures followed by the dedicated PMU and GRC teams

01. Receive and Acknowledge

02. Grievance Logging and Tracking.

03. Investigate / Enquire

04. Resolve / Feedback

05. Close Out
03. The GRM for SGBV (4)

Discover how the Grievance Redress Mechanisms system handle cases of Sexual Gender Based Violence

01. Local NGO Involvement

02. Confidentiality and conflict of interest

03. Collection/receipt of complaints

04. Recording / Logging

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