After investigation, all grievances will be responded to by representatives of the GRC focal person directly to the Complainant within one week after the completion of the investigation to discuss and identify potential resolutions. The Notification Form (Annex 7) shall be used to record the details of this process. If additional time is needed, the complainant will be informed. If the issue is easily resolved, the responsible parties should endeavor to address the issue directly on site. If the grievance is a more complex issue, it may require additional meetings and further investigation and may need to be managed by the PSC. If a grievance does not have merit and is resolved at any stage, and the complainant is not satisfied, the committee can advise the compliant to seek external redress. The records shall be kept and filed into the grievance database managed by the PMU. All responsible parties involved in the GRM process are to keep complete records of their activities. These records of the grievance redress mechanism will be monitored and included in regular project reports.