01. The RUSLP' GRM
The Sierra Leone Government has solicited funding from the International Development Association (IDA) of the World Bank to strengthen urban ...
The project implementation will involve various stakeholders including firms, lead coordinating agencies, MDAs, SMEs, communities, and individuals ...
The GRM will have as its primary goal, the enhancement of project operational efficiency, including gender mainstreaming and providing redress for ...
The GRM will include the following steps: Step 1: Submission of grievances Step 2: Recording of grievance and providing the initial response Step ...
A complaint can be registered directly at the project activity site, councils in close proximity of project activity sites, beneficiary city ...
02. GRM Procedures
Relevant personnel in each project site will be required to accept formal grievances and ensure avenues for lodging grievances are accessible to the ...
This step comprises of the input of the grievances received into the electronic system that will be established by the project and the following up ...
This step involves gathering information about the grievance to determine its validity and resolve the grievance. The merit of grievances shall be ...
After investigation, all grievances will be responded to by representatives of the GRC focal person directly to the Complainant within one week after ...
A grievance is closed out when no further action can be or needs to be taken. All grievances should be closed out within the initial 30 days or as ...
